Norton Power Eraser

Norton Power Eraser is a free tool that can be downloaded and run to remove threats from your computer. You can run this tool to scan for threats even if you have a Symantec product, or any other security product. If you cannot start the computer in Normal mode, you can run this tool in Safe mode.

Norton Power Eraser is easy to download, and scans your computer quickly to detect the most aggressive computer viruses. You don't need to install this tool.

Norton Power Eraser uses aggressive methods to detect threats, and there is a risk that it can select some legitimate programs for removal. You should carefully review the scan results page before removing files.

DOWNLOAD

1. Download Norton Power Eraser (NPE)

2. Save the file to any location

3. Open the file and double-click NPE.exe

     (If the User Account Control shown, click Yes or Continue.

4. Click Accept

RUN A SCAN

1. Open NPE Window, click Scan for Risks

2. By default, NPE performs a Rootkit scan and requires a system restart. When you see a prompt to restart the computer, click Restart.

(If you do not want to include the Rootkit scan, go to Settings, and uncheck the option Include Rootkit scan) (Requires a system restart).

3. Wait until complete

FIXING

1. When Norton Power Eraser completes the scan, it displays the scanr results. The items that Norton Power Eraser considers as risks, display the status as "Bad" and recommended action as "Remove". The items that require further review display the status as "Unknown".

2. Depending on your situation, do one of the following:

    a. If you see "No Risks Found, Norton Power Eraser did not detect any risks on your computer", click OK to exit.

    b. If you see any files listed as "Bad", the Remove check box under Action will be checked automatically. It is recommended to remove these files.

    c. If you see any files listed as "Unknown", for each of these files, click the cloud icon next to it. It sends the file to a Symantec server and scans it using the traditional signature-based detection engines.

    c.1 If the Cloud Scan result shows "Bad" for any file, click the Remove check box.

    c.2 If the Cloud Scan result shows "Not a Known Threat", do not click the Remove check box. The file may not be a threat, and needs further analysis.

3. Make sure that Create System Restore Point before proceeding with fix check box is checked.

4. Click Fix.

5. If you are asked to restart the computer to complete the removal, click Restart. Click Yes to confirm.

6. After successful removal of the risk, in the Removal Results window, click Done.